Frequently Asked Questions

Q: Can I buy directly from the factory?
A: Spaceman is developing a world-wide distribution network. Check with us to see whether there is a local distributor in your area. If there is one, we will refer you to your local distributor for equipment and service. Otherwise, we will serve you directly.

Q: Can I get an operator's manual from you?
A: Operator's manuals are available from your local Spaceman Distributor. In case of no distributor in your area, you can get it from us.

Q: How can I find my local distributor?
A: Check with us through email or fax. Our sales representatives will direct you to your local distributor.

Q: I don't want to work with my local distributor, what should I do?
A: If you have problem working with your local distributor representatives, please try to resolve your issues with the head of your local distributor company. If you still cannot resolve the problem, please contact us through email or fax.

Q: Can you send me a current price list?
A: Contact your local distributor for model selection and current price list. If there is no distributor in your area, our sales representative will assist you.

Q: Do you supply mix as well as equipment?
A: Spaceman develops alliances with mix companies in some areas. Ask your local distributor for your local mix companies available. If there is no distributor in your area, we will provide you the information you need.

Q: Can I make my own soft ice cream mix?
A: Spaceman does not recommend making your own mix because homemade mix usually causes equipment breakdowns and headaches. Dairies and mix companies have the expertise to make mix that ensures the quality ice cream products. Powder mix is also available from dairy companies.

Q: Can I use my own maintenance person to service my equipment?
A: Spaceman's warranty is valid only when service is done by a company trained, authorized service technician.

Q: I am interested to become a distributor. What are the requirements?
A: Spaceman is developing world wide distributor organization. We desire to work with qualified companies to serve and satisfy our customers. Requirements and process to become a Spaceman distributor can be Downloaded(PDF format) here.

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